At AlkalineSeva, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By accessing or using https://alkalineseva.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

  • Order Details

  • Payment Information (processed securely through third-party payment gateways)

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Usage Data

  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Verify payments

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Respond to your inquiries

  • Share promotional offers and newsletters (only if you have subscribed)

  • Prevent fraud and enhance website security

3. Payment Security

We do not store your debit card, credit card, UPI PIN, CVV, or net banking credentials.

All online payments are processed through trusted and secure payment gateway providers using encrypted connections.

4. Cookies

Our website uses cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyze visitor traffic

  • Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Delivery & Logistics Partners

  • Payment Gateway Providers

  • Technology Service Providers

  • Government or Legal Authorities (when required by law)

6. Email & Marketing Communication

If you subscribe to our newsletter, we may send:

  • Product Updates

  • Health Tips

  • Promotional Offers

  • Discount Coupons

  • New Product Launches

You may unsubscribe at any time by clicking the Unsubscribe link in our emails.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to keep your data secure, no method of internet transmission or electronic storage is completely risk-free. 

8. Third-Party Services

Our website may use third-party services such as:

  • Payment Gateways

  • Shipping Providers

  • Google Analytics

  • Google Maps

  • YouTube Videos

  • Social Media Platforms

These services have their own privacy policies, which govern how they handle your information.

9. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your details

  • Delete your account information (where legally permissible)

  • Unsubscribe from promotional communications

To make a request, please contact us using the details provided below.

10. Children’s Privacy

Our website and products are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised Last Updated date.

12. Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us through the details available on our Contact Us page.