1. What is Alkaline Seva?

Alkaline Seva is a wellness-focused platform offering alkaline water devices, bottles, dispensers, and hydration solutions designed to support a healthier lifestyle.

2. What products do you offer?

We offer a range of alkaline and hydrogen water products including:

  • Alkaline water devices
  • Alkaline water bottles
  • Water dispensers
  • Alkaline water jars
  • Hydrogen water solutions
  • Wellness accessories

3. What are the benefits of alkaline water?

Alkaline water may help support hydration, improve water taste, and provide essential minerals. Many customers choose alkaline water as part of a healthy lifestyle and wellness routine.

4. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery may be available on selected products and locations within India.

5. How long does shipping take?

Orders are generally processed within 1–2 business days and delivered within 4–8 business days depending on your location.

6. Do you offer returns or exchanges?

No. We do not offer returns or exchanges once the product has been delivered.

Due to the nature of wellness and health-related products, all sales are considered final. Please ensure you review product details carefully before placing your order.

7. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, please contact our support team within 24–48 hours of delivery with:

  • Your order ID
  • Product photos
  • Unboxing video (if possible)

Our team will review the issue and provide an appropriate resolution.

8. Can I cancel my order?

Orders can only be cancelled before they are shipped. Once dispatched, orders cannot be cancelled.

9. How can I contact customer support?

You can contact our support team through:

  • Phone
  • WhatsApp
  • Email
  • Contact form available on the website

Visit: Contact Us

10. Are your products safe for daily use?

Yes. Our products are designed for regular household and personal use. Please follow the usage instructions provided with the product.

11. Do your products come with a warranty?

Warranty availability depends on the product category. Please check the product description or contact support before purchase for warranty-related information.

12. How can I track my order?

Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.

13. Do you provide installation support?

Installation guidance or support may be available for selected products. Please contact our team for assistance after purchase.

14. Is online payment secure?

Yes. We use secure and trusted payment gateways to ensure safe transactions for all customers.

15. How do I choose the right alkaline water product?

You can contact our team for personalized recommendations based on your usage, family size, and wellness goals.