At AlkalineSeva, we are committed to providing high-quality alkaline water products and wellness solutions. Due to the nature of our products and hygiene standards, we do not offer returns or exchanges once an order has been delivered successfully.

Please read our policy carefully before placing an order.

No Return & No Exchange Policy

All products sold on our website are non-returnable and non-exchangeable. Once the product is delivered, we are unable to accept returns, replacements, or exchanges for:

  • Change of mind
  • Incorrect product selection by customer
  • Personal preferences
  • Opened or used products
  • Minor packaging variations
  • Health and wellness consumable-related items

We request customers to review product details carefully before placing an order.

Damaged or Wrong Product Received

Although we maintain strict quality checks, if you receive:

  • A damaged product
  • A defective item
  • A wrong product

Please contact our support team within 24 hours of delivery with:

  • Order ID
  • Clear product images
  • Unboxing video (mandatory for damage claims)

After verification, our team will provide an appropriate resolution if the claim is found genuine.

Cancellation Policy

Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation requests will not be accepted.

Refund Policy

Since we follow a strict no-return policy, refunds are generally not applicable.

Refunds will only be considered in the following cases:

  • Product unavailable after payment
  • Duplicate payment
  • Verified damaged/wrong item claim approved by our team

Approved refunds are processed within 5–7 business days to the original payment method.

Warranty Support

Certain products may include manufacturer warranty coverage. Warranty-related issues will be handled according to the specific product warranty terms mentioned on the product page.

Contact Us

For any order-related support, feel free to contact us:

We appreciate your understanding and thank you for choosing AlkalineSeva for your wellness journey.